Privacy Policy

Effective Date: 25.03.2026

Platinum Agency Group, a trading name of PLATINUM GROUP AGENCY LTD ("we," "us," or "our"), respects your privacy and is committed to protecting your personal data in accordance with the UK Data Protection Act 2018 and UK GDPR.

1. Information We Collect We may collect and process personal information including:

  • Identity Data (name, title, date of birth).

  • Contact Data (email address, phone number, billing address).

  • Transaction Data (details about services you have purchased from us).

  • Technical Data (IP address, browser type, and cookies).

2. How We Use Your Information We use your data strictly to:

  • Provide and manage our bespoke concierge services.

  • Process payments and prevent fraudulent transactions.

  • Communicate with you regarding your bookings.

  • Comply with legal and regulatory obligations in the UK.

3. Data Sharing & International Transfers We do not sell or rent your personal data. We may share data with trusted third-party providers (hotels, transport, event organizers) strictly for service delivery. As we operate worldwide, your data may be transferred outside the UK; we ensure all such transfers have appropriate safeguards.

4. Data Security We implement high-level security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

5. Your Legal Rights Under UK law, you have the right to:

  • Request access to your personal data.

  • Request correction or erasure of your data.

  • Object to processing or request restriction of processing.

  • Withdraw consent at any time.

6. Cookies Our website uses cookies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies.

7. Contact & Controller PLATINUM GROUP AGENCY LTD is the data controller. For any privacy-related requests, please contact: Email: contact@platinumagencygroup.co.uk Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.